COVID-19 – Frequently Asked Questions

Is my Opto-Réseau clinic open?

Routine eye exams have been allowed to resume starting June 1, as recently announced by the Quebec government. Most Opto-Réseau clinics were already offering eyeglasses sales services, in addition to emergency services and the delivery of products, such as contact lenses, which were offered since mid-March. We strongly recommend that you check the information on your clinic’s page before visiting us. We continue to ask you to contact us by phone, email or by completing an appointment request before coming to the clinic.

I ordered glasses / contact lenses, can I pick up my order?

Please contact your clinic by phone. It may be possible to make an appointment for the delivery of your glasses. When it comes to contact lenses, the clinic will probably be able to have them delivered to your home or workplace. However, you must call the clinic to schedule this delivery or request it online.

I have lost or broken my glasses, what are my options?

We recommend that you contact your clinic quickly to discuss your situation.

Repair services are now permitted. If your glasses cannot be repaired or if you have lost them, they will need to be replaced. If your prescription is no longer valid or you have experienced a significant drop in your vision, an eye exam may be necessary.

I have an eye emergency (ex: foreign body, red eye), can I go to my Opto-Réseau clinic?

Several Opto-Réseau clinics still provide emergency services. However, you must contact your clinic by phone so that your condition can be assessed before the clinic can make an appointment or refer you to another healthcare resource.

What hygiene measures do you take to keep your clinic environment safe?

To ensure the safety of our patients and our employees, we comply with the hygiene recommendations issued by the Ordre des optométristes du Québec and the Ordre des opticiens d’ordonnances du Québec, in addition to following government directives.

To learn more about the measures implemented in our clinics, please visit the Hygiene Measures in Our Clinics section.

What hygiene measures should I take upon arrival at your clinic?

We ask that you wash your hands thoroughly using soap and water or hand sanitizer (which we will make available to you) when you enter the clinic, after using the bathroom or after handling any object. We also recommend that you wear a mask during your visit.

What is the list of situations that can be considered emergencies?

The Ordre des optométristes du Québec invites optometrists to exercise their professional judgment in this regard. Here are some examples of urgent optometric services:

  • Unexplained headaches
  • Recent, significant, and/or bothersome decrease in vision
  • Sudden loss of vision
  • Double vision
  • Flashes and recent floating bodies
  • Painful red eye
  • Suspected foreign body
  • New or worsening strabismus
  • Difference between the size of the two pupils not previously diagnosed
  • Recent eyelid drooping
  • Urgent referral from a doctor or other professional

Examinations that cannot be delayed to continue treatment or to follow the evolution of a condition

If you have lost your glasses or if they are broken, and your prescription is no longer valid, you may also need an eye exam.

If in doubt, we recommend that you contact your clinic to discuss your situation.

We will continue to send you regular updates on the situation in our Opto-Réseau clinics. You matter to us and we want to tell you again that we are there if you need us. For all questions, do not hesitate to contact us.

You have more questions? Here are some ways to contact us:

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