In case of a problem before the end of the specified time period, you simply have to return the merchandise to your Opto-Reseau optometrist, who will gladly repair or replace it if need be, at no additional cost.

Satisfaction Guarantee

Within 30 days of delivery, if a discomfort persists after your contact lenses or your glasses have been correctly adjusted and the normal adaptation period, we will make sure to find a product you are comfortable with. The guarantee does not apply, however, in case of loss, theft, changes of prescription, accident or abuse. You will be charged the price difference if the replacement product is of greater value.

Frame Guarantee

The frames you buy from Opto-Reseau are made from the best materials and are inspired from the latest fashion trends. Your new frame is guaranteed against any manufacturing defect for at least one year following your purchase. The guarantee does not apply, however, in case of loss, theft, changes of prescription, accident or abuse.

Ophthalmic Lenses Guarantee

Your ophthalmic lenses are cut with the greatest precision using the latest-technology tools. All organic (plastic) lenses coated against scratches are guaranteed against scratches for a minimum period of one year following your purchase. All mineral (glass) lenses thermally or chemically treated are guaranteed against breakage for a minimum period of one year following your purchase. The guarantee does not apply, however, in case of loss, theft, changes of prescription, accident or abuse.

Coating Guarantee

At Opto-Reseau, we only use the highest quality treatments. This is why all the coatings applied to your lenses, such as tints, anti-reflective treatments and scratch-proofing treatments on plastic lenses are guaranteed against defects for at least one year following your purchase. The guarantee does not apply, however, in case of loss, theft, changes of prescription, accident or abuse.

Contact Lenses Guarantee

Your new contact lenses are made with the maximum level of precision for perfect comfort and adjustment. If you are not 100% satisfied of your new contact lenses within 30 days of your purchase, we will make sure to find a product you are comfortable with. The guarantee does not apply, however, in case of loss, theft, changes of prescription, accident or abuse.

By having your eye exam and purchasing your eyeglasses or contact lenses at the same clinic you benefit from our full professional service.